When we stay in a hotel, we often deal with room attendants, and a good room attendant can greatly enhance our stay experience. Room attendants are the link and bridge between the hotel and the customers, their existence makes the hotel service closer to life.

A qualified room attendant must first be serious, responsible and enthusiastic to receive every customer. The second is to have good language communication skills, so that customers can feel their intentions. Thirdly, they also need to have a sufficient understanding of the items and facilities in the store so that they can better answer customer questions.

There is a difference between room attendants and cleaners, and the nature of their work is very different. The cleaners are mainly responsible for the daily cleaning work, responsible for the cleaning of the hotel, and keep all public places clean and tidy. Room attendants are mainly responsible for cleaning and checking rooms and providing assistance to residents.

As a room attendant, how to provide customers with a better check-in experience has always been the focus of the hotel assessment. A set of high-quality room service is the key to the hotel's high-quality praise from guests. Now, let's take a look at a few things that room attendants need to pay attention to.

1. Take the initiative to greet

Room attendants often meet guests at work, but if the room attendants greet guests warmly, they will feel the hotel's high-standard service quality and form a good first impression. As a room attendant, you must pay attention to encountering customers in different scenarios, and adopt different greetings and different words.

2. Travel care

Room attendants are more aware of the weather and traffic outside the hotel than guests, so they can provide guests with travel care and increase customer favorability. In bad weather, when guests need to go out, they can politely remind them to bring their travel tools. If you know the guest's travel destination, you can tell the guest how to choose the travel method.

3. Take care of special guests

When encountering special guests, room service staff can create the possibility of praise through high-quality service. When it is detected that the guests are carrying children, they can provide the guests with supplies such as children's toothbrushes, towels, etc., and ask the guests whether they need to provide them with bedside guardrails. For the elderly, room service personnel need to focus on anti-skid measures in rooms.

4. Room layout

The guest room is the place where the guests stay the longest in the hotel, and the room service staff can improve the guest's stay experience through some careful thinking. You can use towels to make bed flowers with unique shapes, such as small animals, flowers, etc., which are very popular with children and female guests.

For guests on wedding anniversaries, honeymoon trips, and marriage proposals, the room attendant can use flowers to put petals on the bed to create a romantic room atmosphere for guests. Balloons also have a good effect on the decoration of the atmosphere, such as background wall layout, scene decoration, etc., suitable for wedding rooms, birthdays and other scenes.

5. Keep your distance

Room service personnel are exposed to the private areas of the guests, so they must pay attention to the control of the distance between the guests and do not behave inappropriately. If you need to enter the room under any circumstances, the room attendant needs to knock on the door three times to indicate his identity and purpose of coming, and inform him of his identity and the reason for disturbing the guests. Do not enter directly.